FAQ

1) Who do I call if I have problems or questions with ordering?

2) How do I check the status of my order?

If you are logged in, you may click on Orders at the bottom of the page under My Account for order details and shipping information.
Call customer service at 717-396-7100 or 1-800-666-5556 with any questions
E-mail ljohnston@apexadv.com with questions.

3) How do I size myself for apparel items?

Sizing charts are available at the bottom of each item page. Each chart should be used for guidance only. Your size is your choice.

4) How do I make a return or an exchange?

Click on the Merchandise Returns link in the lower left hand corner of the site for details.
Note: You are responsible for shipping charges associated with all returns/exchanges.

5) How long does my order take to ship?

All orders placed during our PRE-ORDER window, 5/1/23-7/15/23 will be delivered to your classroom and distributed on the first day of class 8/23/23.
Orders placed outside the PRE-ORDER window are shipped when ALL items are in stock. If all items are in stock, your order will ship within 5 business days. If some items are back ordered, please allow up to three weeks for your order to be shipped.

6) How will the order arrive to me?

All orders placed during our PRE-ORDER window, 5/1/23-7/15/23 will be delivered to your classroom and distributed on the first day of class 8/23/23.
All orders placed outside the PRE-ORDER window are shipped via US Postal Service. Typical delivery is 2-3 business days after the order ships from our warehouse.